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LUNO

Terms of Use

Last updated: 21 Jul 2026

1. Introduction and Acceptance

These Terms of Use ("Terms") govern your access to and use of Luno, an AI-assisted wellness application and related services (collectively, the "Service"), operated by Destek Her Yerde Bilişim Anonim Şirketi ("Luno," "we," "us," or "our").

By creating an account, purchasing a subscription, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

Luno is offered globally, with the Service and support currently prioritized for English-speaking markets. Certain terms in this document may be supplemented by additional local terms where required by applicable law; where a conflict exists, the local terms will control for users in that jurisdiction.

2. Description of the Service

Luno provides personalized wellness support through:

  • AI-generated "journeys" — structured, personalized improvement plans created by an AI system based on information you provide, including when you decline the pre-built options we offer and ask the AI to build a plan directly.
  • Optional access to human mental health professionals ("Experts"), limited to a fixed number of questions per billing month depending on your subscription plan.
  • Daily check-ins, mood tracking, and (on certain plans) voice journaling.

The Service is delivered through a combination of automated, AI-driven features and, where included in your plan, limited human expert interaction. Section 10 describes the nature and limits of the AI-generated content in more detail.

3. Not a Substitute for Professional Care

Luno is a wellness and self-improvement tool. It is not a medical device, and it does not provide medical care, diagnosis, treatment, or licensed psychotherapy, whether the guidance is generated by our AI or delivered through limited Expert interactions.

The Service is not intended for, and must not be relied upon in, a medical or psychiatric emergency. If you are experiencing a crisis, please see Section 4.

Nothing in the Service establishes a therapist-patient or doctor-patient relationship. Any Expert interaction available under your plan is limited in scope (a fixed number of questions per month) and is not equivalent to ongoing clinical care.

4. Crisis and Emergency Situations

If you are in crisis, thinking about harming yourself or others, or are otherwise experiencing a medical or psychiatric emergency, do not rely on the Service. Contact your local emergency number immediately, or reach a crisis line available in your country/region.

Luno makes reasonable efforts to surface general crisis-support information within the app, but the Service does not monitor your usage in real time for signs of crisis and will not automatically contact emergency services or any third party on your behalf. Our Privacy Policy describes the limited circumstances in which we may share information with government authorities, including where relevant to your safety or the safety of others.

5. Eligibility

You must be at least 18 years of age to create an account. If we permit use by younger users in a given market with parental consent, additional terms will apply and will be presented at that time.

By using the Service you represent that the information you provide is accurate and that you have the legal capacity to enter into these Terms.

6. Subscription Plans

Luno currently offers three subscription tiers, billed monthly or annually at your election:

  • Seed — 1 improvement journey per billing month, no Expert questions included, daily check-ins and mood tracking, and access to crisis-support information.
  • Grow — up to 2 improvement journeys per billing month, 1 Expert question per month, voice journaling, and an Expert consultation, plus all Seed features.
  • Bloom — up to 3 improvement journeys per billing month, 3 Expert questions per month, priority Expert consultation, plus all Grow features.

Current pricing for each plan is shown in the app at the time of purchase and may vary by region or currency. We may introduce, modify, or discontinue plans; material changes to an active subscription's price or core inclusions will be notified in advance as described in Section 11.

7. Billing and Auto-Renewal

There is no free trial. Your subscription is purchased and your payment method is charged immediately upon signup, for the plan and billing cycle (monthly or annual) you select.

Payments are processed directly by credit card through our own payment infrastructure and are not made through the Apple App Store or Google Play in-app purchase systems. Accordingly, this Section, rather than a platform's own refund policy, governs billing and refunds for your subscription.

Subscriptions renew automatically at the end of each billing period (monthly or annual, matching your selected plan) unless cancelled before the renewal date. You authorize us to charge the then-current price for your plan to your payment method on file at each renewal.

We will provide advance notice of any price increase before it takes effect on your account, in line with applicable local requirements for auto-renewing subscriptions.

It is your responsibility to keep your payment method up to date. If a renewal payment fails, we may retry the charge and/or suspend access to paid features until payment is resolved.

8. Changing Your Plan

8.1 Upgrades

If you move to a higher-tier plan (e.g., Seed to Grow, Grow to Bloom, or Seed to Bloom), the new plan takes effect immediately. We will charge a prorated amount reflecting the price difference between your former and new plan for the remainder of the current billing period. Your regular billing date does not change.

8.2 Downgrades

If you move to a lower-tier plan, the change takes effect at the start of your next billing period. You keep full access to your current (higher) plan's features for the remainder of the period you have already paid for, and no refund is issued for the unused portion. The lower-tier plan and pricing begin at the next renewal.

9. Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellation stops future renewals but does not end your access immediately.

9.1 Monthly plans

If you cancel a monthly subscription, you retain access through the end of the billing period you have already paid for. You will not be charged again after that date, and no partial-period refund is issued.

9.2 Annual plans

If you cancel an annual subscription, you retain access through the end of the annual period you have already paid for. Auto-renewal is turned off for the following year, and no prorated refund is issued for the remaining months of the current annual term.

9.3 Statutory withdrawal right (EU/UK and equivalent jurisdictions)

Before completing your purchase, you are asked to expressly confirm that you want the Service to begin immediately and that, in doing so, you acknowledge you are giving up your statutory right to withdraw from the purchase within 14 days, to the extent that right would otherwise apply under the law of your country of residence (for example, for consumers in the European Union or United Kingdom).

Where this consent has been validly obtained, your purchase is not subject to the 14-day statutory withdrawal right, and Sections 9.1 and 9.2 govern cancellation and refunds instead. Where such consent has not been validly obtained from a given user (for example, due to a checkout error), the statutory withdrawal right described above will apply to that user's initial purchase, in addition to and not limited by Sections 9.1 and 9.2.

This cancellation and refund structure is separate from any additional consumer-protection refund rights that may apply in your jurisdiction and cannot be limited by these Terms.

10. AI-Generated Content

Journeys, suggestions, and check-in feedback are generated in whole or in part by an artificial intelligence system based on the information you provide. This content:

  • May be incomplete, generic, or occasionally inaccurate, and is not reviewed by a human professional before it reaches you unless you have used an Expert question.
  • Should be treated as general self-improvement guidance, not individualized clinical advice.
  • May differ from what a licensed professional would recommend given the same information.

You are responsible for exercising your own judgment before acting on AI-generated content, particularly regarding health, safety, or significant life decisions.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or an in-app notice) before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

12. Acceptable Use

You agree not to: misrepresent your identity or age; use the Service for any unlawful purpose; attempt to reverse-engineer, scrape, or extract the underlying AI models or data; share your account with others in a way that circumvents plan limits; or use the Service in a manner that could harm, disable, or overburden it.

13. Intellectual Property

The Service, including its software, design, trademarks, and AI-generated journey content templates, is owned by Destek Her Yerde Bilişim Anonim Şirketi or its licensors and is protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your personal, non-commercial wellness purposes.

14. Disclaimers and Limitation of Liability

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including as to accuracy, reliability, or fitness for a particular purpose.

To the fullest extent permitted by applicable law, Destek Her Yerde Bilişim Anonim Şirketi will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any damages arising from reliance on AI-generated content, arising out of or relating to your use of the Service. Nothing in this section limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence where such exclusion is not permitted.

15. Termination

We may suspend or terminate your access to the Service if you violate these Terms, misuse the Service, or where required by law. You may stop using the Service and cancel your subscription at any time as described in Section 9.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law principles, except where mandatory consumer-protection laws of your country of residence require otherwise, in which case those local protections will apply to the extent required.

Subject to mandatory consumer-protection laws of your country of residence, the courts of Istanbul, Türkiye shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.

17. Contact

Questions about these Terms can be directed to contact@getlunoapp.com.