Frequently asked questions

Luno is a wellness app that creates personalized, AI-generated "journeys" to support your day-to-day emotional wellbeing. Depending on your plan, you can also ask a limited number of questions to real wellness Experts each month.

No. Luno is a wellness and self-improvement tool, not a medical device or a licensed therapy service. Neither the AI-generated content nor the limited Expert interactions available on paid plans constitute medical advice, diagnosis, or treatment, and they do not create a therapist-client or doctor-patient relationship.

Please don't rely on Luno in this situation. Contact your local emergency number immediately, or reach a crisis line available in your country or region. Luno surfaces general crisis-support information in the app, but it does not monitor your activity in real time and cannot respond to emergencies.

You can choose from the plans we suggest, or, if none of them fit, describe what you're looking for and our AI will build a journey directly based on what you share.

Not by default. Journeys, check-in feedback, and suggestions are generated by an AI system and are not reviewed by a human professional unless you use one of your plan's Expert questions. Treat AI-generated content as general self-help guidance rather than individualized clinical advice.

Depending on your plan, you can submit a limited number of questions per month to a real wellness Expert (a human professional). Seed includes none, Grow includes 1/month, and Bloom includes 3/month. Expert responses are advisory and based only on the context you provide.

Seed — 1 improvement journey per month, no Expert questions, daily check-ins and mood tracking. Grow — up to 2 journeys per month, 1 Expert question per month, voice journaling, an Expert consultation, plus everything in Seed. Bloom — up to 3 journeys per month, 3 Expert questions per month, priority Expert consultation, plus everything in Grow. All plans are available on a monthly or annual billing cycle. Current pricing is shown in the app at checkout and may vary by region or currency.

Payments are charged directly to your credit card through our own payment infrastructure. Subscriptions renew automatically at the end of each billing period — monthly or annual, matching your plan — unless you cancel first. We'll give you advance notice before any price increase takes effect.

Yes — upgrades (e.g., Seed to Grow, or Grow to Bloom) take effect immediately. We charge a prorated amount for the price difference for the rest of your current billing period, and your regular billing date stays the same.

Yes. Downgrades take effect at the start of your next billing period. You keep full access to your current (higher) plan's features until then, and no refund is issued for the unused portion of the current period.

You can cancel anytime in your account settings. Cancelling stops future renewals, but you keep access to your plan through the end of the period you've already paid for — monthly or annual. No partial-period refund is issued.

Subscription fees are generally non-refundable once a billing period has begun. Upon cancellation, you retain access to your plan through the end of the period already paid for, and no partial-period refund is issued. Consumers in certain jurisdictions may be entitled to a statutory withdrawal right within a limited period following purchase, depending on local law and the consent provided at checkout; please refer to our Terms of Use for the applicable conditions.

Yes. We don't sell your personal data, and we don't use your wellness inputs or Expert conversations for advertising. Our full Privacy Policy explains in detail what we collect, how it's used, and who we share it with.

Your data is processed within the European Union. Some service providers we use (such as our AI processing provider, analytics tools, or payment processor) may be located outside Europe; where that's the case, we use appropriate legal safeguards to protect your data during the transfer.

Your inputs are processed by a third-party AI provider in order to generate your journeys. We require contractual commitments that this data will not be used to train that provider's general-purpose models, and that it's handled under confidentiality and data-protection terms at least as protective as our own Privacy Policy.

We don't proactively monitor or report what you share. However, where required by law or in response to a valid request from a court, law enforcement, or another government authority — including situations involving a risk to your safety or someone else's — we may disclose relevant information to that authority.

You can request account deletion at any time in your account settings. Once requested, we delete your personal data within 30 days. If you stop using Luno without requesting deletion, we automatically delete inactive accounts after 24 consecutive months without a login.

Yes — you must be at least 18 years of age to create an account.

Reach out to us at contact@getlunoapp.com — we're happy to help.